Frequently Asked Question's
Are you taking new patients?
Yes, and we would love to meet you and your pet or meet your livestock needs.
Do I need an appointment?
Yes. Patients are seen by appointment. It helps to eliminates waiting, reduces conflicts between patients and allows your pet the time to get the care they need. For large animals this also insures that a doctor is available and the facility is prepared to meet your needs.
How do I make an appointment?
Please call our office 620-356-3535 during regular business hours to schedule an appointment. You can also leave a message after-hours for emergencies and a veterinarian will respond to your needs.
What are your business hours?
We are open 8:00 am to 5:00 pm Monday - Friday
Saturday we are open 8 am to noon
Yes, we are open during the lunch hour. (We understand those lunch-hour errands!) However, we do not have a veterinarian available for appointments over the noon hour.
What if I have an emergency after you close?
Call 620-356-3535 and the veterinarian on call will return your phone call. Please use this only for emergencies! Be aware there will be an additional fee for after-hour procedures.
Do I have to fill out paperwork?
We are a computerized, paperless practice on a network in our hospital. We are happy to input your pet's medical information from you over the phone or in person without the need to fill out papers. Paperwork is only necessary for authorizations that require a signature, such as an anesthesia authorization.
Do you give my information to anyone else?
We do not give your medical information to anyone - including vendors who say they only want to send you coupons. Because of privacy concerns, we do not yet make our medical files available on the web either.
How do I give you my pet's previous medical records?
It is very important to keep a detailed record of any medical procedures, vaccines, reactions or radiographs your pet has received. We will copy any files provided to us either by your family or your pet's previous veterinary care facility.
What forms of payment do you accept?
We accept cash, checks, Visa, Mastercard, and Discover.
Can I make payments?
Payment is due at the time of service. However, payment arrangements can be discussed prior to any procedure.
Do you have a boarding facility?
Yes. We board dogs and cats. Hill Science Diet Food is provided for our boarders, but you are welcome to bring your own. If your pet has a favorite blanket, toy or bed feel free to bring it along to make them feel as close to home as possible. All vaccines must be current! We can also give baths and schedule any routine work your pet needs during their stay.
What are your kennels like?
Our dog kennels are climate-controlled indoor cages, protecting them from the elements. Dogs are moved to outside runs twice daily while the indoor kennels are being cleaned.
At what age can I have my pet spayed or neutered?
We recommend spaying or neutering cats and dogs when they are about 6 months old. Prior to surgery, we examine your pet to make sure they are healthy enough to undergo the surgical procedure. Vaccines must be current and a pre-anesthetic blood screening can be done if needed.
What is the pre-anesthetic blood screening?
This is a blood test that assesses organ functions, blood counts of your pet. The pre-anesthetic blood screen is performed to minimize risks associated with anesthesia and surgery.
Is it a good idea to let my pet have at least one litter?
No. There is no advantage for your pet to have a litter but there are advantages to spaying or neutering.
For females: decreased risk for breast tumors, cystic ovaries and uterine infections later in life.
For males: decreased desire to roam the neighborhood, decreased incidence of prostate disease and helps prevent spraying or marking behaviors.
How long do the sutures stay in after my pet's surgery?
If the sutures are non-absorbable, they are usually removed two weeks after surgery.
